The community service and its frontline staff have continued to go to work each and every day during the COVID-19 crisis to support people in our communities who are vulnerable, experiencing hardship and disadvantage.

We know that many staff have had to adapt to often daily changes to their working environment. At a time where the world is distancing to end COVID-19, community service sector staff are going to work, working with clients, and supporting many who are experiencing very difficult circumstances.

We want to share the stories and experiences of our frontline workers. In documenting real experiences from the frontline, we hope to share the unique experiences of the sector, raise the profile of the sector, and build a case for further advocacy and funding for our sector and the people we work with.


What are we looking for?  

We want to share the stories of our frontline workers, because during COVID-19 crisis when many workers have been stood down or lost their jobs, the community sector continues to provide essential services to vulnerable people in our communities.

We want to hear what the COVID-19 pandemic looks like from the perspective of a community services frontline worker. What does day-to-day work look like? What is different? More challenging? How has COVID-19 impacted the work, and the people who rely on the community services sector to support them? What are the stories you’re hearing from them? What’s uplifting, or surprising?


How can you get involved?

We are inviting frontline community service workers to tell their stories.

Let’s start with a conversation, and from there we can discuss the best way to capture the story – whether in the format of a short video, photographs, or a short story.

We also support those in the sector who would like to share their story, but remain anonymous, or share just their first name. We are more than happy to have this conversation.


What happens to stories? 

We would like to share the stories as content in our social media, our newsletter platforms, in our advocacy and submissions, and possibly even to the media.

Let’s start a conversation.



Laurene Coller, Communications Officer, WACOSS, [email protected], 0419 316 557.

Marie Mills, Managing Director, Mills Wilson, [email protected], 0418 918 202.

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