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Albany Working with Challenging Clients

14 November @ 9:30 am - 12:30 pm

This workshop will explore strategies to help understand challenging behaviours and develop skills in communication and de-escalation techniques:

  • Understanding challenging behaviour
  • Definition of escalation and some causes
  • Early warning and imminent danger signs
  • Non-verbal & verbal communication techniques;
  • Strategies of de-escalation; and,
  • Self-care for workers.

Sexual Assault Resource Centre

Phone:

Website:

Email:

City of Albany Library

221 York St

Albany,

WA

6331

Australia