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TELEPHONE HOTLINE

The Consumer Utilities Project operates a telephone hotline to provide advice and assistance to agencies regarding utility related issues.

Contact the Consumer Utilities Project Hotline
(08) 9420 7217
Tuesday to Thursday
1pm-5pm

 

INFORMATION SHEETS
A number of information sheets have been developed to assist consumers and their representatives to resolve utility related issues.

In addition, where mentioned in an information sheet, the relevant downloads are available via a hyperlink in the PDF information sheet, or as a download listed below.

 

Utility Sheet #1 – What is the WACOSS Consumer Utilities Project

Utility Sheet #2 – The Energy Ombudsman

Hardship Utility Grant Scheme (HUGS) HUGS Information & Guidelines

Hugs Information Sheet 1

Hugs Information Sheet 2


ELECTRICITY INFORMATION SHEETS
WATER INFORMATION SHEETS

Water Sheet #2 – How to resolve a problem with the Water Corporation

Water Sheet #3 – How to resolve a problem with AqWest Bunbury Water Board

Water Sheet #4 – How to resolve a problem with Busselton Water Board

GAS INFORMATION SHEETS