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    Advocacy skills for Frontline Workers - Tue 17th Mar 2015

    From: 17 March 2015 - 09:30

    To: 17 March 2015 - 16:30

    Venue: Kuditj Cafe, Downstairs Function Room
    Street: 201 Beaufort Street
    City: Perth
    Country: AUSTRALIA
    Bree Van Haeften
    Phone: 9420 7222

    About this Course:

    If you have a role where you provide assistance to vulnerable or disadvantaged clients, the chances are, you will at some point need to act on the client’s behalf when they are not able to advocate for themselves effectively.  Achieving the best outcome when advocating on behalf of a client, requires a specific set of knowledge and skills to acheive results.
    This course provides an opportunity for experienced advocates to reflect on their practice, as will develop the capabilities of those new to this important work.

    Who should attend:

    The course is suitable for experienced and new workers.  Including emergency relief workers, case-workers, advocates, community workers, liaison officers, carers etc.

    Learning outcomes:

    At the end of the course participants will be able to:

    1. Identify the purpose, duty of care responsibilities and best practice when representing clients.
    2. Recognise strategies for negotiating the best outcomes for clients, whilst maintaining effective on-going working relationships with stakeholders.
    3. Communicate and engage clients in ways that empower them towards self-advocacy where ever appropriate.

    Note: this course focuses on the skill-set related to individual advocacy work, and does not cover specific issues affecting clients, e.g. Centrelink payment issues.

    What the Training Course covers:

    Difference between systemic advocacy, individual & representational advocacy, self-advocacy & facilitative advocacy.

    • Steps for assessing the merit of a case for advocacy and the clients needs and wishes.
    • Productive and unproductive advocacy styles.
    • How to effectively use persuasion and negotiation to get the best outcomes.
    • How and when to use a rights based approach to representational advocacy.
    • What is involved in negotiation and how to do this effectively.
    • Duty or care, ethics and other legal obligations.
    • Principles of confidentiality and privacy, boundary setting and self-care.
    • Best practice in referring, to avoid the “referral merry-go-round” experience for clients.
    • Opportunity to network and learn about other programs and agencies to refer to.

    Want In-house Training?

    If you would like to have us deliver this course for your organisation or community, please contact or call 9420 7222 for more information and or a customised quote.

    Registration Information:

    When Registering Others:

    Please make sure you have the correct email, mobile phone number, spelling of participant’s name and position title of those you are registering.  
    Registrants will receive a Reminder Notice via email, usually one week before the event date. This will include date, time, venue, trainer’s name, and details of what to bring, and notice of any changes, such as venue.  Participants will also receive a certificate of attendance for training courses, either at or after the event.

    Vouchers, credit note, discounts or subsidised places:

    To ensure you do not get charged the full fee, when filling out the registration form  enter in the “Comment” box whether you have a voucher, discount or subsidised place.  Include the fee you expect to be charged (if any); and include any details you have been instructed to include e.g. the voucher number.  You will not be able to use the credit card payment option.  
    When your registration is completed, the confirmation notice will have the full price of the event however don’t pay this amount.  

    Payment & Invoices:

    Payment is expected before the training with the following options:

    a) Credit card. Where you can pay on-line, when you register.
    b) EFT. Internet bank transfer. WACOSS account details are:
    BSB 633000 Account No: 133929075.  Please include in the Bank Reference, the WACOSS Transaction Number. (e.g. WACOSS:3913)
    c) Invoice. Please send cheques to: WACOSS, City West Lotteries House, 2 Delhi St, West Perth 6005. 

    For more information about registering click here