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    Utility Assistance Schemes

    Currently in Western Australia there are a number of utility assistance schemes for people having difficulty paying their Electricity, Water and Gas bills.   These schemes can be accessed via an Welfare/ Emergency Relief Agency or a Financial Counselling service.  The following provides an overview of how the schemes work and guidelines to assist with client applications.  These forms are regularly updated. Please ensure you are using a current version.

    Power Assist

    The Power Assist Scheme is an initiative of Synergy and Horizon Power and the WACOSS Emergency Relief Agencies Forum (ER Forum). The scheme is aimed at assisting members of the community experiencing financial difficulties with the payment of their electricity accounts and in particular to prevent electricity disconnection. This scheme is available to clients through agencies that provide Emergency Relief or Financial Counselling.

    The Scheme is administered by the St Vincent De Paul Society and overseen by the State Emergency Relief Committee on behalf of the ER Sector.

    Allocation Dates for 2014/2015

    The Synergy Power Assist Scheme is run for two days every month throughout the financial year.

    The allocation dates for 2014/2015 financial year are as follows:

    16th & 17th December 201

    20th & 21st January 2015

    17th & 18th February 2015

    17th & 18th March 2015

    21st & 22nd April 2015

    19th & 20th May 2015

    16th & 17th June 2015

    The Horizon Power Assist Scheme can be applied for at any time and applications are processed at the end of each month.

    For full program guidelines please see the application forms below:
    Synergy Power Assist Application From 2014-2015
    Horizon Power Assist Application Form 2014-2015

    Power Assist Reports

    WACOSS produces a report each year providing information and data on the Power Assist Scheme. Please use the links below to view the latest reports:

    Horizon Power Assist Report 2012-2013
    Horizon Power Assist Report 2011-2012

    Horizon Power Assist Report 2010-2011

    Horizon Power Assist Report 2009-2010

    Synergy Power Assist Report 2012-2013
    Synergy Power Assist Report 2011-2012
    Synergy Power Assist Report 2010-2011
    Synergy Power Assist Report 2009-2010

    AlintaCare Scheme

    The AlintaCARE Scheme for 2015 will be operating from January to June.  


    January    Monday 19th  until   Thursday 22rd 
      Monday 16th  until   Thursday 19th
    March   Monday 16th  until   Thursday 19th
    April   Monday 20th  until   Thursday 23rd
    May   Monday 18th  until   Thursday 21st
    June   Monday 8th  until   Thursday 11th

    Click here to view the Alinta Care guidelines. Click here to download an application form.

    Hardship Utility Grant Scheme (HUGS)

    HUGS is a State Government Scheme which provides financial assistance to help people with financial difficulties pay their water, gas, and electricity bills so their supply is not cut off.

    Further information on HUGS can be found here