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Utility Assistance Schemes

Currently in Western Australia there are a number of utility assistance schemes for people having difficulty paying their Electricity, Water and Gas bills.   These schemes can be accessed via an Welfare/ Emergency Relief Agency or a Financial Counselling service.  The following provides an overview of how the schemes work and guidelines to assist with client applications.  These forms are regularly updated. Please ensure you are using a current version.

Power Assist

The Power Assist Scheme is an initiative of Synergy and Horizon Power and the WACOSS Emergency Relief Agencies Forum (ER Forum). The scheme is aimed at assisting members of the community experiencing financial difficulties with the payment of their electricity accounts and in particular to prevent electricity disconnection. This scheme is available to clients through agencies that provide Emergency Relief or Financial Counselling.

The Scheme is administered by the St Vincent De Paul Society and overseen by the State Emergency Relief Committee on behalf of the ER Sector.

Allocation Dates for 2015/2016

The Synergy Power Assist Scheme is run for two days every month throughout the financial year.

The allocation dates for 2015/2016 financial year have been confirmed until June 2016.  

Confirmed dates:

28th & 29th July
18th & 19th August
15th & 16th September
20th & 21st October
17th & 18th November
15th &16th December

19th & 20th January
16th &17th February
15th & 16th March
19th & 20th April
17th & 18th May
14th & 15th June 


The Horizon Power Assist Scheme can be applied for at any time and applications are processed at the end of each month.

For full program guidelines please see the application forms below:

Synergy Power Assist Application Form 2015-16

Horizon Power Assist Application Form 2015-16

Power Assist Reports

WACOSS produces a report each year providing information and data on the Power Assist Scheme. Please use the links below to view the latest reports:

Horizon Power Assist Report 2013-2014
Horizon Power Assist Report 2012-2013
Horizon Power Assist Report 2011-2012

Horizon Power Assist Report 2010-2011

Horizon Power Assist Report 2009-2010

Synergy Power Assist Report 2013-2014
Synergy Power Assist Report 2012-2013
Synergy Power Assist Report 2011-2012
Synergy Power Assist Report 2010-2011
Synergy Power Assist Report 2009-2010

AlintaCare Scheme

The AlintaCARE Scheme for 2015-2016 has only been confirmed until September 2015 - ongoing dates will be advised. Please continue to use the application form and guidelines from last year. All applications must be overdue by two weeks or more, must be large bills, or be at risk of disconnection.


  Monday 16th
Thursday 19th
December Monday 7th  until

Thursday 10th

All agencies can submit up to 8 applications.
Large accounts over $600 may be considered for a higher grant, depending on the number of applications received.
Please ensure all accounts are open and that you have called Alinta to get an up to date balance.

Please read the guidelines for all applications before submitting. 

Click here to view the Alinta Care guidelines. Click here to download an application form.

Hardship Utility Grant Scheme (HUGS)

HUGS is a State Government Scheme which provides financial assistance to help people with financial difficulties pay their water, gas, and electricity bills so their supply is not cut off.

Further information on HUGS can be found here