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Utility Assistance Schemes

Currently in Western Australia there are a number of utility assistance schemes for people having difficulty paying their Electricity, Water and Gas bills.   These schemes can be accessed via an Welfare/ Emergency Relief Agency or a Financial Counselling service.  The following provides an overview of how the schemes work and guidelines to assist with client applications.  These forms are regularly updated. Please ensure you are using a current version.

Power Assist

The Power Assist Scheme is an initiative of Synergy and Horizon Power and the WACOSS Emergency Relief Agencies Forum (ER Forum). The scheme is aimed at assisting members of the community experiencing financial difficulties with the payment of their electricity accounts and in particular to prevent electricity disconnection. This scheme is available to clients through agencies that provide Emergency Relief or Financial Counselling.

The Scheme is administered by the St Vincent De Paul Society and overseen by the State Emergency Relief Committee on behalf of the ER Sector.

Allocation Dates for 2013/2014

The Synergy Power Assist Scheme is run for two days every second month throughout the financial year.

The allocation dates for 2013/2014 financial year are as follows:

16th & 17th July 2013

17th & 18th September 2013

19th & 20th November 2013

14th & 15th January 2014

18th & 19th March 2014

20th & 21st May 2014

The Horizon Power Assist Scheme can be applied for at any time and applications are processed at the end of each month.

For full program guidelines please see the application forms below:
Synergy Power Assist Application Form 2013-2014
Horizon Power Assist Application Form 2013-2014

Power Assist Reports

WACOSS produces a report each year providing information and data on the Power Assist Scheme. Please use the links below to view the latest reports:

Horizon Power Assist Report 2012-2013
Horizon Power Assist Report 2011-2012

Horizon Power Assist Report 2010-2011

Horizon Power Assist Report 2009-2010

Synergy Power Assist Report 2012-2013
Synergy Power Assist Report 2011-2012
Synergy Power Assist Report 2010-2011
Synergy Power Assist Report 2009-2010


AlintaCare Scheme

The AlintaCARE Scheme commenced in 2003 to assist members of the community experiencing financial difficulties with the payment of their gas accounts and in particular to prevent gas disconnection. The scheme does not currently cover gas bottles. (WACOSS continues to advocate for subsidies and fair pricing of gas bottle services across regional WA)

AlintaCARE Scheme is administered by Jacaranda Community Centre, Belmont WA, on behalf of the WACOSS Emergency Relief Agencies Forum. Call (08) 9477 4346 for more information.
The AlintaCARE Scheme is run over 4 days every month. The allocation days for the 2013/2014 will be posted here in the near future.

For full program guidelines please see the application forms below:
AlintaCARE Application Form 2013-2014
AlintaCARE Guidelines and Dates for 2013-2014

Hardship Utility Grant Scheme (HUGS)

HUGS is a State Government Scheme which provides financial assistance to help people with financial difficulties pay their water, gas, and electricity bills so their supply is not cut off.

Further information on HUGS can be found here