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Utility Assistance Schemes

Currently in Western Australia there are a number of utility assistance schemes for people having difficulty paying their Electricity, Water and Gas bills.   These schemes can be accessed via an Welfare/ Emergency Relief Agency or a Financial Counselling service.  The following provides an overview of how the schemes work and guidelines to assist with client applications.  These forms are regularly updated. Please ensure you are using a current version.

Power Assist

The Power Assist Scheme is an initiative of Synergy and Horizon Power and the WACOSS Emergency Relief Agencies Forum (ER Forum). The scheme is aimed at assisting members of the community experiencing financial difficulties with the payment of their electricity accounts and in particular to prevent electricity disconnection. This scheme is available to clients through agencies that provide Emergency Relief or Financial Counselling.

The Scheme is administered by the St Vincent De Paul Society and overseen by the State Emergency Relief Committee on behalf of the ER Sector.

Allocation Dates for 2014/2015

The Synergy Power Assist Scheme is run for two days every month throughout the financial year.

The allocation dates for 2014/2015 financial year are as follows:

20th & 21st January 2015

17th & 18th February 2015

17th & 18th March 2015

21st & 22nd April 2015

19th & 20th May 2015

16th & 17th June 2015

The Horizon Power Assist Scheme can be applied for at any time and applications are processed at the end of each month.

For full program guidelines please see the application forms below:
Synergy Power Assist Application Form 2014-15

Horizon Power Assist Application Form 2014-15

Power Assist Reports

WACOSS produces a report each year providing information and data on the Power Assist Scheme. Please use the links below to view the latest reports:

Horizon Power Assist Report 2013-2014
Horizon Power Assist Report 2012-2013
Horizon Power Assist Report 2011-2012

Horizon Power Assist Report 2010-2011

Horizon Power Assist Report 2009-2010

Synergy Power Assist Report 2013-2014
Synergy Power Assist Report 2012-2013
Synergy Power Assist Report 2011-2012
Synergy Power Assist Report 2010-2011
Synergy Power Assist Report 2009-2010

AlintaCare Scheme

The AlintaCARE Scheme for 2015 will be operating from January to June.  


January    Monday 19th    
Thursday 22nd
  Monday 16th 
Thursday 19th
March   Monday 16th    until
Thursday 19th
April   Monday 20th 
Thursday 23rd
May   Monday 18th 
Thursday 21st
June   Monday 8th 
Thursday 11th

Click here to view the Alinta Care guidelines. Click here to download an application form.

Hardship Utility Grant Scheme (HUGS)

HUGS is a State Government Scheme which provides financial assistance to help people with financial difficulties pay their water, gas, and electricity bills so their supply is not cut off.

Further information on HUGS can be found here