Navigation Begin
Content Begin

Water

Water services are essential service to maintaining life, wellbeing and general community health and hygiene standards.

Increased water costs have a significant impact on all consumers. However, the extent of this impact upon low income households and people experiencing financial disadvantage is disproportionate in comparison to the wider community. Restricted access to water where the consumer has a genuine incapacity to pay or is experiencing financial hardship has the potential to cause people to go without other essential services in an effort to become or stay connected. Therefore it is essential that appropriate consumer protection measures are in place, to ensure that the rights of water consumers are guaranteed.

WACOSS represents the interests of water consumers through direct advocacy with water retailers, government and the regulator to ensure that regulatory arrangements, retailer interaction with customers, and hardship and other consumer protections, continue to improve in the interest of maintaining a constant supply of water to all Western Australian homes.

Water Publications

  1. WACOSS Submission to Productivity Commission Inquiry into Australia's Urban Water Sector Draft Report
    file (662.29 KB)
  2. WACOSS Information Sheet: Utility Price Rises 2006-2011
    file (434.10 KB)
  3. WACOSS Submission to Draft Water Service Bill 2010, November 2010
    file (425.06 KB)
  4. WACOSS Submission to ERA on Clear Energy Electricity Retail Licence and Standard Form Contract, November 2009
    file (1.57 MB)
  5. WACOSS Submission to the Department of Water Draft Water Services Bill 2009, June 2009
    file (337.24 KB)
  6. WACOSS Response to ERA Draft Report Inquiry into Tariffs of the Water Corporation, Aqwest and Busselton Water, May 2009
    file (391.70 KB)
  7. WACOSS Response to ERA Inquiry into Tariffs of the Water Corporation, Aqwest and Busselton Water, September 2008
    file (100.92 KB)
  8. WACOSS Response to ERA Inquiry on Competition in the Water and Waste Water Services Sector Draft Report, February 2008
    file (93.73 KB)
  9. WACOSS Response to ERA Inquiry on Competition in the Water and Waste Water Services Sector Issues Paper, August 2007
    file (133.10 KB)
  10. 'Keeping the Flow' WACOSS Report on Workshop Exploring the Relationship Between the Water Corportion’s Credit Management Policies and Consumers, May 2007
    file (150.91 KB)
  2. 1
  3. 2
  4. 3
  5. »

Water Consumer Information and Resources

  1. WACOSS Information Sheet - Having Difficulty Paying Your Water Charges
    file (293.58 KB)
  2. Water Corporation - Financial Hardship Policy
    file (94.28 KB)
  3. Water Corporation - Customer Charter
    file (102.41 KB)
  4. Water Corporation - Understanding You Water Use
    file (1.24 MB)
  5. WACOSS Information Sheet - How to Handle a Problem with Busselton Water Board
    file (135.33 KB)
  6. WACOSS Information Sheet - How to Handle a a Problem with AqWest Bunbury Water Board
    file (135.49 KB)
  7. WACOSS Information Sheet - How to Handle a a Problem with the Water Corporation
    file (136.24 KB)
  8. WACOSS Information Sheet - Water Consumers - What You Should Know About Your Rights
    file (145.10 KB)
wacoss.org.au