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    Water

    Water services are essential service to maintaining life, wellbeing and general community health and hygiene standards.

    Increased water costs have a significant impact on all consumers. However, the extent of this impact upon low income households and people experiencing financial disadvantage is disproportionate in comparison to the wider community. Restricted access to water where the consumer has a genuine incapacity to pay or is experiencing financial hardship has the potential to cause people to go without other essential services in an effort to become or stay connected. Therefore it is essential that appropriate consumer protection measures are in place, to ensure that the rights of water consumers are guaranteed.

    WACOSS represents the interests of water consumers through direct advocacy with water retailers, government and the regulator to ensure that regulatory arrangements, retailer interaction with customers, and hardship and other consumer protections, continue to improve in the interest of maintaining a constant supply of water to all Western Australian homes.

    Water Publications

    1. WACOSS Submission for the ERA's Inquiry into the Efficient Costs and Tarriffs of the Water Corporation, Aqwest and the Busselton Water Board Draft Report, October 2012
      file (436.56 KB)
    2. WACOSS response to the Water Services Customer Code Discussion Paper, October 2012
      file (619.63 KB)
    3. WACOSS Submission for the Inquiry into the Efficient Costs and Tariffs of the Water Corporation, Aqwest and the Busselton Water Board, May 2012
      file (6.23 MB)
    4. WACOSS Submission to Productivity Commission Inquiry into Australia's Urban Water Sector Draft Report
      file (662.29 KB)
    5. WACOSS Information Sheet: Utility Price Rises 2006-2011
      file (434.10 KB)
    6. WACOSS Submission to Draft Water Service Bill 2010, November 2010
      file (425.06 KB)
    7. WACOSS Submission to ERA on Clear Energy Electricity Retail Licence and Standard Form Contract, November 2009
      file (1.57 MB)
    8. WACOSS Submission to the Department of Water Draft Water Services Bill 2009, June 2009
      file (337.24 KB)
    9. WACOSS Response to ERA Draft Report Inquiry into Tariffs of the Water Corporation, Aqwest and Busselton Water, May 2009
      file (391.70 KB)
    10. WACOSS Response to ERA Inquiry into Tariffs of the Water Corporation, Aqwest and Busselton Water, September 2008
      file (100.92 KB)
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    Water Consumer Information and Resources

    1. WACOSS Information Sheet - Having Difficulty Paying Your Water Charges
      file (293.58 KB)
    2. Water Corporation - Financial Hardship Policy
      file (94.28 KB)
    3. Water Corporation - Customer Charter
      file (102.41 KB)
    4. Water Corporation - Understanding You Water Use
      file (1.24 MB)
    5. WACOSS Information Sheet - How to Handle a Problem with Busselton Water Board
      file (135.33 KB)
    6. WACOSS Information Sheet - How to Handle a a Problem with AqWest Bunbury Water Board
      file (135.49 KB)
    7. WACOSS Information Sheet - How to Handle a a Problem with the Water Corporation
      file (136.24 KB)
    8. WACOSS Information Sheet - Water Consumers - What You Should Know About Your Rights
      file (145.10 KB)